AliExpress supports a wide range of secure payment methods, including Mastercard, Visa, UnionPay, credit cards, KakaoPay, Toss, Naver Pay, and PayPal.
All transactions are protected with secure encryption, ensuring a safe checkout experience.
AliExpress also offers its own payment service, Alipay, so you can choose the method that best suits your needs.

In the past, it typically took over two weeks to receive items ordered from AliExpress.
However, shipping times have improved significantly in recent years.
For items shipped domestically within Korea, delivery can take as little as 1–2 days.
That said, for miscellaneous goods shipped from overseas, it usually takes 1–2 weeks.
Please note that delivery times may vary depending on customs clearance and other factors.

AliExpress enforces a strict refund policy to protect buyers.
You are eligible for a full refund if your item does not arrive within the promised delivery time, or if the product differs significantly from its description.
However, refunds may not be issued in cases of delays caused by natural disasters or circumstances beyond control.
All items come with a one-year buyer protection guarantee starting from the date of purchase.
Additional refund or delivery guarantees may also be available depending on each seller’s individual policies.

Some products on AliExpress are marked with a “Free Return” label on their product page.
If you purchase an item with this label, you may return it free of charge—typically within 7 to 15 days after receiving the item, or up to 90 days from the order date, depending on the product and seller.
Return shipping is covered, and the process is straightforward when the item qualifies for the Free Return policy.

You can contact AliExpress Customer Service through the mobile app or the official website.
If you're located in South Korea, direct phone support is also available.
In most cases, the easiest way to get help is by visiting the “Feedback & Support” section on the AliExpress website, where you can submit your inquiry.

ARN stands for Acquirer Reference Number.
It is a tracking number used by banks or card issuers to identify and trace refund transactions.
Most refunds for purchases made via credit or debit card are processed within 10 days.
AliExpress Customer Service may refer to the ARN to help track the status of your refund.

Even after a refund is issued by AliExpress, the refunded amount may appear lower than expected.
This can happen due to the following reasons:

• Currency exchange rate fluctuations between the time of payment and the time of refund.

• Bank or card issuer fees that may be applied after AliExpress processes the refund.

The estimated delivery time may change depending on the actual logistics and shipping conditions.
Because these changes are often unpredictable, we recommend referring to the general delivery timeframe as a more reliable guideline.

Recently, the customs duty threshold has been updated.
If your total purchase exceeds USD 150, you may be subject to import taxes or delays during customs clearance.
When shopping on AliExpress, we recommend keeping this amount in mind to avoid any unexpected issues.

In order to clear customs in Korea, a Personal Customs Clearance Code (PCCC) is required.
Without this code, your shipment cannot be processed through import customs.
To ensure smooth delivery, please make sure to enter accurate information—including your full name, Korean address, and a valid PCCC.
If you're unsure how to complete this step, we recommend contacting AliExpress Customer Service for assistance.

Sometimes, packages may get held up at customs.
In such cases, you may be eligible for a refund or other resolution depending on the situation.
We recommend contacting AliExpress Customer Service to discuss the specific issue in detail and determine the appropriate next steps.

Placing repeated orders for the same item may raise concerns with customs authorities.
In such cases, you may be asked to provide supporting documentation to explain the purchases.
Depending on the situation, you may also be required to return or forfeit certain items.
For detailed guidance, please contact AliExpress Customer Service directly.

AliExpress is headquartered at the main Alibaba office in Hangzhou, China.
The official English address is:
No. 969 West Wen Yi Road, Yuhang District, Hangzhou, Zhejiang, China.